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Total quality management 49 Quality control 14 Total quality management -- 11 Quality assurance 4 Case studies 3 Service industries -- 3 Benchmarking (Management) 2 more ...
Total quality management 49 Quality control 14 Total quality management -- 11 Quality assurance 4 Case studies 3 Service industries -- 3 Benchmarking (Management) 2 more ...
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Services quality, trust and customer satisfaction on customer loyalty : A study of banks in Malaysia
by Chen Kai
Published 2012
Subjects: ';
“...Total quality management...”Published 2012
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