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Quality control 4 Service industries -- 4 Customer service -- 3 Management 3 Total quality management 2 Cost control 1 Customer services 1 more ...
Quality control 4 Service industries -- 4 Customer service -- 3 Management 3 Total quality management 2 Cost control 1 Customer services 1 more ...
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by Zeithaml
Published 1990
Subjects: ';
“...Service industries -- Quality control -- Mathematical models...”Published 1990
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Published 1996
Subjects: ';
“...Service industry -- Quality control...”