Search Results - "Service industries --"

1

Cover Image

The service/quality solution : using service management to gain competitive advantage

by COLLIER
Published 1994

Subjects: '; “...Service industries -- Quality control...”

2

Cover Image

Service level agreements : measuring cost and quality in service relationships

by HILES
Published 1993

Subjects: '; “...Service industries -- Quality control...”

3

Cover Image

Quality of service : making it really work

by EDVARDSSON
Published 1994

Subjects: '; “...Service industries -- Management...”

4

Cover Image

Quality management in hospitality : best practice in action

Published 1996

Subjects: '; “...Service industry -- Quality control...”