1
by Fitzsimmons
Published 2008
2
by Zeithaml
Published 1990
3
Published 2009
4
by Zeithaml, Valarie A.
Published 2000
5
by VAN DER WAGEN
Published 1994
6
by Palmer
Published 2008
7
by Zeithaml
Published 2013
8
by Fitzsimmons
Published 2011
9
by Zeithaml
Published 2009
10
by HILES
Published 1993
11
by HEIZER
Published 1998
12
by STEBBING
Published 1990
13
by Zeithaml
Published 1996
14
by EDVARDSSON
Published 1994
15
by Zeithaml
Published 2003
16
Published 2000
17
by Fitzsimmons
Published 2001
18
Published 2008
19
by Zeithaml
Published 2006
20
by COLLIER
Published 1994