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by Zeithaml
Published 1990
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by Lovelock, Christopher
Published 2011
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by Zeithaml, Valarie A.
Published 2000
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by LOVELOCK
Published 2001
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by Kearney
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by Lucas
Published 2009
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by Cafferky
Published 1996
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by Zeithaml
Published 2013
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by Timm
Published 2008
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by Lundin
Published 2002
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by GERSON
Published 1992
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