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topic_facet:"Customer service"
topic_facet:"Service industries --"
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Service industries --
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Service marketing
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RUST
Published 1996
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Services marketing
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Kurtz
Published 1998
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Suggested Topics: Customer service
Suggested Topics: Service industries --
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H - Social Science
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Clow,
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Keiningham,
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RUST
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Zahorik,
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