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1

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Conflict management in the workplace : how to manage disagreements and develop trust and understanding

by McConnon
Published 2008

2

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Managing conflict in the workplace : how to develop trust and understanding and manage disagreements

by McConnon
Published 2008

3

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Talk it out : 4 steps to managing people problems in your organisation

by DANA
Published 1990

4

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Alternative dispute resolution : a developing world perspective

by FIADJOE
Published 2004

5

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Beyond Machiavelli : tools for coping with conflict

by FISHER
Published 1994