Quality management for organizational excellence : introduction to total quality

by Goetsch
Published 2010

Quality management : creating and sustaining organizational effectiveness

by Summers
Published 2009

Quality and performance excellence : management, organization, and strategy

by Evans
Published 2011

Quality management for organizational excellence : introduction to total quality

by Goetsch
Published 2013

Quality management : creating and sustaining organizational effectiveness

by Summers
Published 2005

Quality management : introduction to total quality management for production, processing, and services

by Goetsch
Published 2006

Total quality : management, organization and strategy

by Evans
Published 2005