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collection:"Book"
format:"Book"
language:"English"
topic_facet:"Service industries --"
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Customer services
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Service industries --
Marketing
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Mathematical models
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Quality control --
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Services marketing : integrating
customer
focus across the firm
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Delivering quality service : balancing
customer
perceptions and expectations
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Collections: Book
Format: Book
Language: English
Suggested Topics: Service industries --
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Book
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H - Social Science
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Zeithaml
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Berry,
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Bitner,
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Gremler,
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Parasuraman,
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