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1

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Manufacturing planning and control for supply chain management

by Vollmann
Published 2005

2

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Delivering quality service : balancing customer perceptions and expectations

by Zeithaml
Published 1990

3

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Management control : theories, issues and performance

Published 2005

4

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Management control : theories, issues and practices

Published 1995

5

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The challenge of democracy : government in America, brief edition

by JANDA
Published 1998

6

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Mining the web : transforming customer data into customer value

by Linoff
Published 2001

7

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Strategic marketing communications : new ways to build and integrate communications

by Smith
Published 1999

8

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EXPERT systems : human issues

Published 1990

9

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FATHERS and mothers

Published 1990

10

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Manufacturing planning and control systems

by Vollmann
Published 1997

11

HANDBOOK of cross-cultural psychology : volume 3, social behavior and applications

Published 1997