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1

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Service management : operations, strategy, and information technology

by Fitzsimmons
Published 2008

2

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Service management : operations, strategy, information technology

by Fitzsimmons
Published 2011

3

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Quality of service : making it really work

by EDVARDSSON
Published 1994

4

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SERVICE management and operations

Published 2000

5

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Service management : operations, strategy, and information technology

by Fitzsimmons
Published 2001

6

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The service/quality solution : using service management to gain competitive advantage

by COLLIER
Published 1994

7

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Student resource CD-ROM to accompany service management [ Operations, strategy and information technology

by Fitzsimmons
Published 2008

8

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Simulation modelling software approaches to manufacturing problems : how to effectively evaluate and select simulation software

by Hlupic, Vlatka
Published 2011