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author_facet:"Zeithaml, Valarie A."
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Services marketing
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Zeithaml, Valarie A.
Published 2000
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Services marketing : integrating customer focus across the firm
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Zeithaml, Valarie A.
Published 2018
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Author: Zeithaml, Valarie A.
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H - Social Science
Author
Zeithaml, Valarie A.
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BITNER, Mary Jo
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Bitner, Mary Jo
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Gremler, Dwayne D.
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