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author_facet:"Zeithaml"
collection:"Book"
language:"English"
topic_facet:"Customer services"
topic_facet:"Service industries --"
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Services marketing : integrating customer focus across the firm
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Delivering quality service : balancing customer perceptions and expectations
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Author: Zeithaml
Collections: Book
Language: English
Suggested Topics: Customer services
Suggested Topics: Service industries --
Collections
Book
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2
Book
Call Number
2
H - Social Science
Author
Zeithaml
1
Berry,
1
Bitner,
1
Gremler,
1
Parasuraman,
Language
English
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