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author_facet:"BITNER, Mary Jo"
callnumber-first:"H - Social Science"
collection:"Book"
topic_facet:"Marketing"
topic_facet:"Service industries --"
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Services marketing
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Zeithaml, Valarie A.
Published 2000
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Author: BITNER, Mary Jo
Call Number: H - Social Science
Collections: Book
Suggested Topics: Marketing
Suggested Topics: Service industries --
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H - Social Science
Author
BITNER, Mary Jo
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Zeithaml, Valarie A.
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