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author_facet:"BITNER,"
callnumber-first:"H - Social Science"
topic_facet:"Customer services"
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Services marketing
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Zeithaml
Published 1996
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Services marketing : integrating customer focus across the firm
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Zeithaml
Published 2003
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Author: BITNER,
Call Number: H - Social Science
Suggested Topics: Customer services
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H - Social Science
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