Author
Zeithaml
6
Fitzsimmons
4
Fitzsimmons,
4
Bitner,
3
Gremler,
3
Lovelock, Christopher
3
BITNER,
2
Cornett, Marcia Millon
2
Ennew, Christine
2
LOVELOCK
2
Lovelock
2
Palmer, Adrian
2
Patterson,
2
ROSE
2
Ross,
2
Saunders
2
Saunders, Anthony
2
Walker,
2
Wirtz, Jochen
2
Zeithaml, Valarie A.
2
ADLER
1
Andino Tan Yi-Yuen
1
Ayesha Zahid
1
BBC for Business
1
BITNER, Mary Jo
1
Baker,
1
Berry,
1
Bitner, Mary Jo
1
COLLIER
1
COTTAM,
1
Clow,
1
Colley
1
Cornett,
1
DIETRICH
1
DOWNING,
1
EDVARDSSON
1
Erhemjamts, Otgontsetseg
1
Frow, Pennie
1
GHILLYER,
1
Goncalves
1
Gremler, Dwayne D.
1
HARRISON
1
HEIZER
1
HILES
1
Hakserver,
1
Hlupic, Vlatka
1
Hudgins, Sylvia C.
1
JOHNS
1
Jayachandran
1
Keiningham,
1
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