Author
Zeithaml
6
Fitzsimmons
4
Fitzsimmons,
4
Bitner,
3
Gremler,
3
BITNER,
2
Palmer, Adrian
2
Zeithaml, Valarie A.
2
BITNER, Mary Jo
1
Berry,
1
Bitner, Mary Jo
1
COLLIER
1
COTTAM,
1
Clow,
1
Colley
1
EDVARDSSON
1
Frow, Pennie
1
Gremler, Dwayne D.
1
HEIZER
1
HILES
1
Hakserver,
1
Hlupic, Vlatka
1
Jayachandran
1
Keiningham,
1
Kurtz
1
Lovelock, Christopher
1
MUDIE
1
McDonald, Malcolm
1
Nathan,
1
Ovretveit,
1
Palmer
1
Parasuraman,
1
Payne, Adrian
1
ROSS
1
RUST
1
Ross,
1
STEBBING
1
Singleton,
1
Thomasson,
1
VAN DER WAGEN
1
Wirtz, Joohen
1
Zahorik,
1