Author
Zeithaml
6
Bitner,
3
Gremler,
3
Timm
3
BITNER,
2
LOVELOCK
2
Lovelock, Christopher
2
Wirtz, Jochen
2
Zeithaml, Valarie A.
2
Aminu Adamu Faggo
1
BECKER
1
BITNER, Mary Jo
1
Bacal
1
Bandley,
1
Berry,
1
Bitner, Mary Jo
1
Brown,
1
Buchanan
1
Cafferky
1
Christensen,
1
GERSON
1
GOLDMAN,
1
Goh Guann Tyng
1
Gremler, Dwayne D.
1
Imam Bayo Issa
1
Kearney
1
Lee Hui Feng
1
Lucas
1
Lundin
1
Miller
1
Nagel,
1
PREISS
1
Parasuraman,
1
Paul,
1
Spector
1
TAYLOR
1
TUVAL
1
Timm, Paul R.
1
VAN MATRE
1
Wirtz,
1
Xie Tian
1
Zhang Zhifang
1
Zhou Ruijie
1