Author
Andino Tan Yi-Yuen
1
BBC for Business
1
BITNER,
2
BITNER, Mary Jo
1
Bitner,
3
Bitner, Mary Jo
1
COTTAM,
1
Clow,
1
Ennew, Christine
2
Frow, Pennie
1
Goncalves
1
Gremler,
3
Gremler, Dwayne D.
1
HARRISON
1
Keiningham,
1
Kurtz
1
Lovelock
2
MUDIE
1
McDonald, Malcolm
1
Palmer
1
Palmer, Adrian
2
Patterson,
2
Payne, Adrian
1
ROSS
1
RUST
1
Ross,
1
Sood, Tulika
1
Waite, Nigel
1
Waite, Roisin
1
Waite,Nigel
1
Walker,
2
Zahorik,
1
Zeithaml
5
Zeithaml, Valarie A.
2