Services marketing : integrating customer focus across the firm

Main Author: Zeithaml, Valarie A. (Author)
Other Authors: Bitner, Mary Jo., Gremler, Dwayne D.
Format: Book
Published: Boston: McGraw-Hill Irwin, 2018.
Edition:Seventh Edition.
Subjects:
Online Access:http://www.connect.mheducation.com

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