Services marketing : integrating customer focus across the firm
Main Author: | Zeithaml, Valarie A. (Author) |
---|---|
Other Authors: | Bitner, Mary Jo., Gremler, Dwayne D. |
Format: | Book |
Published: |
Boston:
McGraw-Hill Irwin,
2018.
|
Edition: | Seventh Edition. |
Subjects: | |
Online Access: | http://www.connect.mheducation.com |
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