The Starbucks experience : 5 principles for turning ordinary into extraordinary

Main Author: Michelli, Joseph A. (Author)
Format: Book
Published: New York, NY: McGraw-Hill, 2007.
Subjects:
Online Access:www.mhprofessional.com
Item Description:Business Gurus Collection
Physical Description:ix, 208 pages; 21 cm.
Bibliography:Index: page208; Includes bibliographical references
ISBN:9780071477840 (hbk)