00923pamaa2200277 4500 0000054409 20171220090000.0 Monograph 171220s2017 eng 9780071806305 (hbk) cip HD9710.G44 MIC 2016 Michelli, Joseph A. Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way Joseph A.Michelli. 1st ed.. c2016. New York: McGraw-Hill Education, 2016. xvii, 282p.: illustrations, photographs; 24cm. text rdacontent Business Guru Collection Index: page 276; Includes bibliographical references Automobile industry and trade -- Germany DaimlerChrysler (Firm) Mercedes automobiles Management -- Germany mhprofessional.com