01241cam a2200265 7i4500 0000054203 20220127090000.0 170322s2016 eng TSAM HD31 LIA 2016 Liang, Binyu author Customer relationship management for third party logistic company's competitiveness in Shanghai, China [Dissertation] Liang Binyu. Nilai, Negeri Sembilan: INTI International University, 2016. ix, 183 pages; 29 cm. text rdacontent unmediated rdamedia volume rdacarrier Code: MBA213 Master of Business Administration Faculty of Business, Communications and Law Includes bibliographical references and index This study is focus on the customer relationship management influences together with other key factors (information technology, customer knowledge management, corporate philosophy) to ascertain the level of relationship between CRM and the third party logistics companies' competitiveness. Management -- Customer relationship management -- China Management http://eprints.intimal.edu.my