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00840cam a2200265 7i4500 |
| 001 |
0000054069 |
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20220121090000.0 |
| 008 |
161216s2014 eng |
| 020 |
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|a 9870133056259 (pbk)
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| 040 |
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|a TSAM
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| 082 |
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|a 658.812 TIM 2014
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| 090 |
0 |
0 |
|a HF5415.5
|b TIM 2014
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| 100 |
1 |
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|a Timm, Paul R.
|e author
|
| 245 |
1 |
0 |
|a Customer service :
|b career success through customer loyalty
|c Paul R. Timm.
|
| 250 |
|
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|a Sixth edition.
|
| 264 |
|
1 |
|a Upper Saddle River, N.J.:
|b Pearson Education,
|c 2014.
|
| 300 |
|
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|a x, 230 pages:
|b illustrations;
|c 25 cm.
|
| 336 |
|
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|a text
|2 rdacontent
|
| 337 |
|
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|a unmediated
|2 rdamedia
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| 338 |
|
|
|a volume
|2 rdacarrier
|
| 501 |
0 |
0 |
|a CBS
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
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| 650 |
1 |
0 |
|a Consumer satisfaction
|
| 650 |
1 |
0 |
|a Customer services
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| 901 |
|
|
|u www.pearsonhighered.com
|