Customer service : skills for success

Main Author:	Lucas, Robert W.
Format:	Book
Published:	New York: McGraw Hill Education, 2015.
Edition:	6th ed..
Subjects:	Communication Customer service

Similar Items

Customer service : skills for success
by: Lucas
Published: (2009)

Customer service
by: Rokes, Beverly
Published: (2001)

Customer service : business 2000
by: ROKES
Published: (2002)

Customer service : career success through customer satisfaction
by: Timm
Published: (2008)

Customer service : career success through customer satisfaction
by: Timm
Published: (1997)

Customer service : career success through customer satisfaction
by: Timm
Published: (2001)

Customer service : career success through customer loyalty
by: Timm, Paul R.
Published: (2014)

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
by: Bacal
Published: (2005)

At you service : calamities, catastrophes, and other curiosities of customer service
by: BECKER
Published: (1998)

Services marketing : people, technology, strategy
by: LOVELOCK
Published: (2001)

Service quality
by: Zeithaml
Published: (2004)

Customers run your company, they pay the bills!
by: Kearney

Customer satisfaction measurement and management using the voice of the customer
by: NAUMANN
Published: (1995)

Customer equity : building and managing relationships as valuable assets
by: BLATTBERG
Published: (2001)

Keeping customers for life
by: GERSON
Published: (1992)

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan
Published: (2002)

Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers
by: Spector
Published: (2002)

The art of client service
by: Solomon
Published: (2008)

The service/quality solution : using service management to gain competitive advantage
by: COLLIER
Published: (1994)

Delivering quality service : balancing customer perceptions and expectations
by: Zeithaml
Published: (1990)

The customer service training tool kit : 60 activities for delivering super service to customer
by: GEE
Published: (2000)

Services marketing : people, technology, strategy
by: Lovelock, Christopher
Published: (2011)

Services marketing : people, technology, strategy
by: LOVELOCK
Published: (2007)

Services marketing : people, technology, strategy
by: Lovelock, Christopher
Published: (2016)

Quality customer service for front line staff
by: MARTIN
Published: (1993)

Synchroservice! : the innovative way to build a dynasty of customers
by: Schonberger
Published: (1994)

Service marketing
by: RUST
Published: (1996)

Services marketing
by: Kurtz
Published: (1998)

Services marketing : integrating customer focus across the firm
by: Zeithaml
Published: (2013)

Services marketing : integrating customer focus across the firm
by: Zeithaml
Published: (2009)

Services marketing : integrating customer focus across the firm
by: Zeithaml
Published: (2003)

Services marketing : integrating customer focus across the firm
by: Zeithaml
Published: (2006)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A.
Published: (2018)

Customer relationship management
by: Anderson
Published: (2002)

Services marketing
by: Zeithaml, Valarie A.
Published: (2000)

Services marketing
by: Zeithaml
Published: (1996)

Let your customers do the talking : 301+ word-of-mouth marketing tactics guaranteed to boost profits
by: Cafferky
Published: (1996)

Developing customer service in leisure and tourism for advanced GNVQ
by: Taylor
Published: (1996)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully
by: PAYNE
Published: (1999)

Marketing plans for services : a complete guide
by: McDonald, Malcolm
Published: (2011)