00626cam a2200205 7i4500 0000053856 20160630090000.0 160628s2015 eng 9780073545462 (pbk.) HF5415.5 LUC 2015 Lucas, Robert W. Customer service : skills for success Robert W. Lucas. 6th ed.. New York: McGraw Hill Education, 2015. xxv, 436p.: col.ill.; 28cm. CBS Includes bibliographical references and index Communication Customer service http://www.mhhe.com