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| LEADER |
00626cam a2200205 7i4500 |
| 001 |
0000053856 |
| 005 |
20160630090000.0 |
| 008 |
160628s2015 eng |
| 020 |
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|a 9780073545462 (pbk.)
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| 090 |
0 |
0 |
|a HF5415.5
|b LUC 2015
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| 100 |
1 |
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|a Lucas, Robert W.
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| 245 |
1 |
0 |
|a Customer service :
|b skills for success
|c Robert W. Lucas.
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| 250 |
0 |
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|a 6th ed..
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| 260 |
0 |
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|a New York:
|b McGraw Hill Education,
|c 2015.
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| 300 |
|
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|a xxv, 436p.:
|b col.ill.;
|c 28cm.
|
| 501 |
0 |
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|a CBS
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Communication
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| 650 |
0 |
0 |
|a Customer service
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| 901 |
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|u http://www.mhhe.com
|
