APA Citation

Lucas, R. W. (2015). Customer service: Skills for success (6th ed.). New York: McGraw Hill Education.

Chicago Style Citation

Lucas, Robert W. Customer Service: Skills for Success. 6th ed. New York: McGraw Hill Education, 2015.

MLA Citation

Lucas, Robert W. Customer Service: Skills for Success. 6th ed. New York: McGraw Hill Education, 2015.

Warning: These citations may not always be 100% accurate.