00626pamaa2200205 4500 0000052946 20140826090000.0 140826s2009 eng 9780071277501 (pbk.) 0071277501 (pbk.) HF5415.5 LUC 2009 Lucas Customer service : skills for success Robert W. Lucas. 4th ed. Boston: McGraw-Hill, 2009. xx, 294 p.: ill. (some col.); 26 cm. BBUS Includes bibliographical references and index Customer services http://www.mhhe.com