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| LEADER |
00626pamaa2200205 4500 |
| 001 |
0000052946 |
| 005 |
20140826090000.0 |
| 008 |
140826s2009 eng |
| 020 |
0 |
0 |
|a 9780071277501 (pbk.)
|
| 020 |
0 |
0 |
|a 0071277501 (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b LUC 2009
|
| 100 |
1 |
0 |
|a Lucas
|
| 245 |
1 |
0 |
|a Customer service :
|b skills for success
|c Robert W. Lucas.
|
| 250 |
0 |
0 |
|a 4th ed.
|
| 260 |
0 |
0 |
|a Boston:
|b McGraw-Hill,
|c 2009.
|
| 300 |
|
|
|a xx, 294 p.:
|b ill. (some col.);
|c 26 cm.
|
| 501 |
0 |
0 |
|a BBUS
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 650 |
0 |
0 |
|a Customer services
|
| 901 |
|
|
|u http://www.mhhe.com
|
