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Customer service : skills for success

Main Author: Lucas
Format: Book
Published: Boston: McGraw-Hill, 2009.
Edition:4th ed.
Subjects:
Customer services
Physical Description:xx, 294 p.: ill. (some col.); 26 cm.
Bibliography:Includes bibliographical references and index
ISBN:9780071277501 (pbk.)
0071277501 (pbk.)

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