APA Citation

Lucas. (2009). Customer service: Skills for success (4th ed.). Boston: McGraw-Hill.

Chicago Style Citation

Lucas. Customer Service: Skills for Success. 4th ed. Boston: McGraw-Hill, 2009.

MLA Citation

Lucas. Customer Service: Skills for Success. 4th ed. Boston: McGraw-Hill, 2009.

Warning: These citations may not always be 100% accurate.