Lucas. (2009). Customer service: Skills for success (4th ed.). Boston: McGraw-Hill.
Chicago Style CitationLucas. Customer Service: Skills for Success. 4th ed. Boston: McGraw-Hill, 2009.
MLA CitationLucas. Customer Service: Skills for Success. 4th ed. Boston: McGraw-Hill, 2009.
Warning: These citations may not always be 100% accurate.