01110pamaa2200229 4500 0000052757 20140710090000.0 140718s2014 eng HD30.2 ZHA 2011 Zhao Lei Analysis of SERQUAL model on Chinese call center, a perspective of Wuhan, Hubei China Zhao Lei. Nilai: INTI International University, 2011. 35p.: ill.; 30 cm. MISCU 63 M.Sc. Of Management information systems, 2011 "A dissertation submitted in partial fulfillment of the requirement of M.Sc. Of Management information systems at Coventry University under the management and supervision of Faculty of Computing and IT, INTI International University 2011 Thesis (MISCU), Faculty of Computing and IT, INTI International University Thesis (MISCU) -- Management information systems MISCU Call centers -- Management Customer relations -- Management http://intilib.intimal.edu.my/equip-intin/custom/home.jsp