Analysis of SERQUAL model on Chinese call center, a perspective of Wuhan, Hubei China - Zhao Lei (Nilai: INTI International University, 2011)
MISCU 63
M.Sc. Of Management information systems, 2011
"A dissertation submitted in partial fulfillment of the requirement of M.Sc. Of Management information systems at Coventry University under the management and supervision of Faculty of Computing and IT, INTI International University 2011
Thesis (MISCU), Faculty of Computing and IT, INTI International University
Keywords: Thesis (MISCU) -- -- Management information systems; MISCU; Call centers -- -- Management; Customer relations -- -- Management