Analysis of SERQUAL model on Chinese call center, a perspective of Wuhan, Hubei China
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| Format: | Book |
| Published: |
Nilai:
INTI International University,
2011.
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| Item Description: | MISCU 63 M.Sc. Of Management information systems, 2011 "A dissertation submitted in partial fulfillment of the requirement of M.Sc. Of Management information systems at Coventry University under the management and supervision of Faculty of Computing and IT, INTI International University 2011 |
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| Physical Description: | 35p.: ill.; 30 cm. |