Zhao Lei. (2011). Analysis of SERQUAL model on Chinese call center, a perspective of Wuhan, Hubei China. Nilai: INTI International University.
Chicago Style CitationZhao Lei. Analysis of SERQUAL Model On Chinese Call Center, a Perspective of Wuhan, Hubei China. Nilai: INTI International University, 2011.
MLA CitationZhao Lei. Analysis of SERQUAL Model On Chinese Call Center, a Perspective of Wuhan, Hubei China. Nilai: INTI International University, 2011.
Warning: These citations may not always be 100% accurate.