Cover Image

QR Code

The impact of the implementation of Customer Relationship Management (CRM) in the telecommunication sector of Malaysia

Main Author:	Imam Bayo Issa
Format:	Book
Published:	Nilai: INTI International University, 2009.
Subjects:	Thesis (MISCU) -- > Management information systems MISCU Marketing -- > Management Customer services

Similar Items

A study and investigate the effectiveness of CRM in Malaysia bank
by: Omer Ali Omer Al-Attas
Published: (2007)

Customer relationship management system, the failure and usefulness towards sales and marketing, a study of Saudi Arabia business environment
by: Mahmoud Joudah
Published: (2010)

Measurement of the effectiveness of utilizing Customer Relationship Management (CRM) features for Yemen Stores Company in the republic of Yemen
by: Gameel Gamaladin Saeed Thabet
Published: (2008)

The impact of knowledge repositories on organizations
by: Abubakar Umar Mohammed
Published: (2009)

Evaluation on the implementation of online banking system in republic of Yemen
by: Adnan Ali Mohammed Al-Ghail
Published: (2007)

Impact of recommendation mechanism : Empirical study in west Malaysia
by: Zakari Danlami Tsiga
Published: (2011)

A research on customer adoption of e-commerce in Nigeria
by: Abdullahi Bashir
Published: (2009)

MSC Malaysia : impact of ICT towards the progression of E-commerce in Malaysia
by: Abdulraman Iliya Barau
Published: (2011)

A study on relationship between Total Quality Management, Human Resource Management & organizational learning towards e-business adoption in Malaysia firms
by: Cham Lee Chem
Published: (2008)

Strategies for successful implementation of customer relations management (CRM) on small and medium enterprises (SMEs) in Malaysia
by: Tyokyaa Kanshio Richard
Published: (2010)

Trust in e-commerce : A study of customer perception
by: Abubakar Mu'Azu Ahmed
Published: (2011)

A study on factors affecting customer loyalty towards service providers of the Malaysia's mobile telecommunication industry who utilizes e-commerce as one of their services
by: Andino Tan Yi-Yuen
Published: (2009)

A study on impact of Malaysian SMES inter-organizational relationships and knowledge management towards e-business supply chain technology implementation
by: Tang Shu Yi
Published: (2008)

A study and evaluation of E-commerce of Xin Hua Bookstore on line system
by: Guo Peng Fei
Published: (2009)

Evaluation on factors affecting the adoption of e-commerce in Nigerian retail business
by: Aminu Mohammed
Published: (2008)

Evaluation on the implementation of e-recruitment application within e-government system for the republic of Yemen
by: Gamal Abdulnaser Al-Kawsi
Published: (2007)

Mobilizing tacit knowledge : Quintessence for supreme innovation
by: Shanggari Balakrishnan
Published: (2008)

Adapting task-technology fit approach to study factors influencing individual performance
by: Tee Kok Hiong
Published: (2007)

Influence of supply chain management applications on business performance
by: Ragavan K. Santhanam
Published: (2010)

A comparative study of job associated e-recruitment companies in Malaysia
by: Li Nan
Published: (2007)

A study on factors affecting supplier selection in the Malaysia food industry
by: Abubakar Sadiq Yusuf
Published: (2009)

Information systems management issues under category of 'business relationship' : pune perspective (India)
by: Alhat Rohan Sitaram
Published: (2010)

The dangers of online games on public upper secondary school students in Kuala Lumpur Malaysia
by: Ididi Italumeh Okpakhomhe
Published: (2009)

An investigation and development of effective online recruitment system : A case study in Agensi Perkerjaan OSR Management Sdn. Bhd
by: Adel Omar Mahfoudh Barasain
Published: (2007)

Edge detection in image pre-processor
by: Hankit Mok
Published: (2007)

E-business adoption in Nigerian banking industry
by: Faruk Kabir Abba
Published: (2010)

Analysis of security risk and issues of E-Commerce of China
by: Chen Meihui
Published: (2009)

Evaluation of CRM on B2C E-Commerce in the software development industry
by: Mohammed Mutahar Mohammed Alamah
Published: (2007)

Investigating factor which impact on the Malaysian customers to adopt mobile payment services : A case study of Kuala Lumpur
by: Mohammed Measar
Published: (2010)

A study on the impact of Knowledge Management Strategies on firms performance in UAE
by: Jalal Al-Zawadi
Published: (2007)

Analysis of SERQUAL model on Chinese call center, a perspective of Wuhan, Hubei China
by: Zhao Lei
Published: (2011)

Development of an information system model to ease financial ratio analysis : quintessence to effective management decision in Malaysia manufacturing sector
by: Ogenyi Victor Lawrence
Published: (2008)

An implementation of management information system (MIS) for E.N.T department in Qi Lu Hospital
by: Mi Lan
Published: (2007)

The impact of E-Commerce and its technologies on consumer behavior
by: Nuratu M. Abdullahi
Published: (2007)

Evaluating the outcome of adopting neo liberal policies of privatization and competition in the Nigerian telecom sector
by: Fakeera Al-Amin
Published: (2011)

The impact of electronic human resource management on organizational performance : A case study of platinum Habib Bank Nigeria
by: Maryam Garba Mubi
Published: (2010)

The impact of e-learning on Malaysian tertiary institutions : A case study in Negeri Sembilan Malaysia
by: Sunusi Ismaila Abdulrraman
Published: (2011)

Investigation of relationship between organizational factors and strategic alignment in Malaysia private university college
by: Wang Wen Heng
Published: (2007)

Utilization of information & communication development among West Africa countries : The parth towards knowledge management approach
by: Mohammed Anas Shetima
Published: (2009)

A study of factors influencing customer's intention to purpose electronic software distribution in Malaysia
by: Han Yun Fei
Published: (2008)