01191pamaa2200229 4500 0000052742 20140723090000.0 140718s2014 eng HD30.2 TYO 2010 Tyokyaa Kanshio Richard Strategies for successful implementation of customer relations management (CRM) on small and medium enterprises (SMEs) in Malaysia Tyokyaa Kanshio Richard. Nilai: INTI International University, 2010. xiii, 162p.: ill.; 30 cm. MISCU 48 M.Sc. Of Management information systems, 2010 "A dissertation submitted in partial fulfillment of the requirement of M.Sc. Of Management information systems at Coventry University under the management and supervision of Faculty of Computing and IT, INTI International University 2010 Thesis (MISCU), Faculty of Computing and IT, INTI International University Thesis (MISCU) -- Management information systems MISCU Business logistics -- Data processing Information technology http://intilib.intimal.edu.my/equip-intin/custom/home.jsp