Winning potential customers through online complaint management : A case of Malaysian hospitality industry

Main Author: Fionn Liew Yin Foong
Format: Book
Published: Nilai: INTI International University, 2014.
Subjects:
MBA
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100 1 0 |a Fionn Liew Yin Foong  
245 1 0 |a Winning potential customers through online complaint management :   |b A case of Malaysian hospitality industry   |c Fionn Liew Yin Foong. 
260 0 0 |a Nilai:   |b INTI International University,   |c 2014. 
300 |a x, 143p.:   |b ill.;   |c 30 cm. 
500 0 0 |a MBA 144 
500 0 0 |a Master Of Business Administration, 2014 
500 0 0 |a Master of Business Administration Faculty of Business, Communication and law INTI International University 2014 
502 0 0 |a Thesis (M.B.A.), Faculty of Of Business, Communications and Law, INTI International University 
650 0 0 |a Thesis (M.B.A.) --   |x Business  
650 0 0 |a Customer services --   |x Management --   |x Case studies  
650 0 0 |a Customer Behaviour  
650 0 0 |a MBA  
901 |u http://intilib.intimal.edu.my/equip-intin/custom/home.jsp