APA Citation

Fionn Liew Yin Foong. (2014). Winning potential customers through online complaint management: A case of Malaysian hospitality industry. Nilai: INTI International University.

Chicago Style Citation

Fionn Liew Yin Foong. Winning Potential Customers Through Online Complaint Management: A Case of Malaysian Hospitality Industry. Nilai: INTI International University, 2014.

MLA Citation

Fionn Liew Yin Foong. Winning Potential Customers Through Online Complaint Management: A Case of Malaysian Hospitality Industry. Nilai: INTI International University, 2014.

Warning: These citations may not always be 100% accurate.