The application of hotel-customer satisfaction index (H-CSI) model for international tourist hotels in Malaysia

Main Author: Zhang Zhifang
Format: Book
Published: Nilai: INTI International University, 2013.
Subjects:
MBA
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090 0 0 |a HD31   |b ZHA 2013 
100 1 1 |a Zhang Zhifang  
245 1 4 |a The application of hotel-customer satisfaction index (H-CSI) model for international tourist hotels in Malaysia   |c Zhang Zhifang. 
260 0 0 |a Nilai:   |b INTI International University,   |c 2013. 
300 |a x, 121p.:   |b ill.;   |c 30 cm. 
500 0 0 |a MBA 122 
500 0 0 |a Master Of Business Administration, 2013 
500 0 0 |a Master of Business Administration Faculty of Business, Communication and law INTI International University 2013 
502 0 0 |a Thesis (M.B.A.), Faculty of Of Business, Communications and Law, INTI International University 
650 0 0 |a Thesis (M.B.A.) --   |x Business  
650 0 0 |a MBA  
650 0 0 |a Restaurant management --   |x Malaysia  
650 0 0 |a Hospitality industry --   |x Customer services  
901 |u http://intilib.intimal.edu.my/equip-intin/custom/home.jsp