Thank heavens for complainers : impact of effective service recovery on customer satisfaction and post-behavioural intention in Malaysian Banking industry
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| Format: | Book |
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Nilai:
INTI International University,
2012.
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| Item Description: | MBA 85 Master Of Business Administration, 2012 Master of Business Administration Faculty of Business, Communication and law INTI International University 2012 |
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| Physical Description: | ix, 71p.: ill.; 30 cm. |