Goh Guann Tyng. (2012). Thank heavens for complainers: Impact of effective service recovery on customer satisfaction and post-behavioural intention in Malaysian Banking industry. Nilai: INTI International University.
Chicago Style CitationGoh Guann Tyng. Thank Heavens for Complainers: Impact of Effective Service Recovery On Customer Satisfaction and Post-behavioural Intention in Malaysian Banking Industry. Nilai: INTI International University, 2012.
MLA CitationGoh Guann Tyng. Thank Heavens for Complainers: Impact of Effective Service Recovery On Customer Satisfaction and Post-behavioural Intention in Malaysian Banking Industry. Nilai: INTI International University, 2012.
Warning: These citations may not always be 100% accurate.