Thank heavens for complainers : impact of effective service recovery on customer satisfaction and post-behavioural intention in Malaysian Banking industry
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Nilai:
INTI International University,
2012.
|
| Subjects: |
TSAM LIBRARY
| Call Number: |
HD31 GOH 2012 |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| THS0000095 | Reference | Thesis Master | AVAILABLE |