Services quality, trust and customer satisfaction on customer loyalty : A study of banks in Malaysia

Main Author: Chen Kai
Format: Book
Published: Nilai: INTI International University, 2012.
Subjects:
MBA
LEADER 00968pamaa2200229 4500
001 0000052145
005 20140130090000.0
008 140203s2014 eng
090 0 0 |a HD31   |b CHE 2012 
100 1 0 |a Chen Kai  
245 1 0 |a Services quality, trust and customer satisfaction on customer loyalty :   |b A study of banks in Malaysia   |c Chen Kai. 
260 0 0 |a Nilai:   |b INTI International University,   |c 2012. 
300 |a ix, 77p.:   |b ill.;   |c 30 cm. 
500 0 0 |a MBA 81 
500 0 0 |a Master Of Business Administration, 2012 
500 0 0 |a Master of Business Administration Faculty of Business, Communication and law INTI International University 2012 
502 0 0 |a Thesis (M.B.A.), Faculty of Of Business, Communications and Law, INTI International University 
650 0 0 |a Thesis (M.B.A.) --   |x Business  
650 0 0 |a MBA  
650 0 0 |a Total quality management  
650 0 0 |a Bank management  
901 |u http://intilib.intimal.edu.my/equip-intin/custom/home.jsp