APA Citation

Chen Kai. (2012). Services quality, trust and customer satisfaction on customer loyalty: A study of banks in Malaysia. Nilai: INTI International University.

Chicago Style Citation

Chen Kai. Services Quality, Trust and Customer Satisfaction On Customer Loyalty: A Study of Banks in Malaysia. Nilai: INTI International University, 2012.

MLA Citation

Chen Kai. Services Quality, Trust and Customer Satisfaction On Customer Loyalty: A Study of Banks in Malaysia. Nilai: INTI International University, 2012.

Warning: These citations may not always be 100% accurate.