00605pamaa2200193 4500 0000052020 20140106090000.0 140107s2009 eng 9781906124120 (pbk.) HD58.87 HOL 2009 Holt A pragmatic guide to business process modelling Jon Holt. 2nd ed. Swindon, UK: British Informatics Society Ltd, 2009. xxxi, 215p.: ill.. FOBCAL Includes bibliographical references and index Reengineering (Management) http://www.bcs.org