Management : meeting and exceeding customer expectations
| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Published: |
Mason, Ohio:
Thomson/Southwestern,
2011.
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| Edition: | 10th ed. |
| Subjects: |
| Physical Description: | xxv, 709p.: ill.; 27 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9781111221348 (pbk.) |