00909cam a2200277 7i4500 0000051379 20200921090000.0 130614s2011 9781466231320 (pbk.) TSAM HD30.2 ORA 2011 Orand, Brady author Foundations of IT service management with ITIL 2011 Orand Brady, Julie Villarreal. Lexington, KY: ITILYaBrady, 2013. xvii, 338 pages: illustrations; 24 cm. text rdacontent unmediated rdamedia volume rdacarrier BITI Includes bibliographical references and index Information services industry Information technology -- Management Support services (Management) Computer technical support Villarreal, Julie http://www.createspace.com