Description: Foundations of IT service management with ITIL 2011

Main Author:	Orand, Brady (Author)
Other Authors:	Villarreal, Julie
Format:	Book
Published:	Lexington, KY: ITILYaBrady, 2013.
Subjects:	Information services industry Information technology -- > Management Support services (Management) Computer technical support

Physical Description:	xvii, 338 pages: illustrations; 24 cm.
Bibliography:	Includes bibliographical references and index
ISBN:	9781466231320 (pbk.)